Frequently asked questions

Jewelry Care

What’s the difference between14k gold and gold-plated jewelry?

14k solid gold is made to last—it won’t tarnish and is safe for everyday wear. Gold-plated pieces have a layer of gold over a base metal, which gives you the look for less but needs a bit more care.

How do I care for my jewelry?

For 14k Solid Gold:

- Safe for showers, workouts, and everyday wear.

- Clean it gently with warm water, a little mild soap, and a soft cloth when it needs a refresh.

For Gold-Plated Jewelry:

- Sweat, lotions, water and perfumes can wear down the gold layer; we recommend taking off any gold-plated pieces when possible to avoid these elements.

- Store it in a soft pouch or jewelry box.

- Clean with a dry, soft cloth—skip any polishing cloths or cleaners with chemicals.

Can I wear my jewelry everyday?

Yes! Our 14k solid gold pieces are made for daily wear. Gold-plated pieces are best treated gently and worn with care if you want them to last longer.

How should I store my jewelry?

Keep it in a dry, cool place, away from direct sunlight. Storing pieces separately (like in a soft pouch or a lined jewelry box) helps prevent tangles and scratches.

Shipping & Orders

How long does shipping take?

At Birdie Rose, we strive to provide the best service for our customers, and we handle all aspects of shipping with care.


SHIPPING RATES:
Shipping rates are calculated at checkout based on the weight of your order and current carrier rates.


PROCESSING TIME:
We're a small team and want to handle every order with care. Please allow 2–3 business days for order processing.
Once your order has shipped, you should receive a notification with tracking information.


DELIVERY TIME:
Delivery times will vary depending on your location and the shipping method selected at checkout. Please note that delivery delays can occasionally occur due to carrier or weather issues. Should you experience a delay, please reach out to Inquries@birdierose.com with your name and order number, and we will assist you in resolving the issue as swiftly as possible.

If you have any questions about your order or shipping options, please feel free to contact us at inquiries@birdierose.com.

Do you offer international shipping?

Unfortunately, we do not currently ship internationally.

What’s your return policy?

We don’t offer returns, but if you’re not happy with your order, please email inquiries@birdierose.com and we’ll do everything we can to make it right!

Candles

What are your candles made of?

Our candles are hand-poured with a premium soy wax. No parabens, phthalates, or synthetic dyes—just good, cozy vibes. They’re hand poured and packaged by hand in Nashville, TN.

How long do your candles burn?

Each candle has a burn time of approximately 40 hours. For the longest life, let the wax melt all the way to the edges on the first burn and trim the wick to ¼ inch before each use.

Can I reuse the candle jars?

Absolutely! Once the candle is finished, clean out any leftover wax and you can use the jar for storing jewelry.

Gift Cards

Do you offer gift cards?

Yes! Birdie Rose digital gift cards are available on our website. They make a perfect gift when you want to let someone choose their favorite piece. Easy, thoughtful, and always appreciated!